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Contents

Overview

Note: Our AI features use a privately-hosted LLM solution. It is our own self-hosted LLM contained in the Betterworks AWS server. This keeps our customer data private and secure without the risk of it going over API to a third party. Organizations are not enrolled automatically. To enroll, please contact your Program Architect or Customer Success Manager.

The Feedback Summary AI Assist feature analyzes a user's feedback over a defined time frame to formulate a foundational summary including identified strengths and areas of improvement.

It can be executed by the user, their manager, or their skip level manager depending on the organizational hierarchy and visibility settings of the related feedback templates. 

Setup

Feedback Summary AI Assist leverages a privately hosted large language model (LLM) solution to generate summaries. The outputs and explanations are provided by this AI-powered integration. However, it is an opt-in-only feature. Your organization will not automatically be enrolled. If you are your organization's Betterworks Program Lead, please contact your Program Architect or Customer Success Manager to enable Feedback AI Assist.

Usage

Feedback Module

    \n
  1. \nGo to Feedback → View to view the feedback for yourself. \n
    2. \n
  2. \nExpand the AI Assist panel and access the feature. 


     
    3. \n
  3. \nSelect \"Fiscal Year to Date\" or \"Previous Fiscal Year.\"


     
    4. \n
  4. \nClick \"Summarize.\"  

    The summary will be generated, along with identified strengths and areas of improvement (if applicable) for that user.


    \n
    5. \n

Once a summary is generated, you can indicate if it is or isn't helpful (thumbs up or thumbs down). We encourage users to do this as it will help improve future summaries.

You cannot regenerate unless feedback has been added, edited, or deleted for that fiscal year period. If there are any changes, the regenerate button will appear in color and a notice explaining the reason you can now regenerate. 

 

 

Conversation Module

The same functionality will be available in a conversation's side panel.  

 

 

Considerations

    \n
  1. To generate a summary, there must be at least two feedback entries provided for that user.
    2. \n
  2. Feedback will not be included in a summary if the user requesting the summary does not have permission to view a particular feedback.
    3. \n
  3. Summaries are limited to \"Fiscal Year to Date\" or \"Previous Fiscal Year.\" They cannot be broken down by quarter or a custom date range.
    4. \n

Downloadable Resources

FAQs

Are our employees' data used to train AI models?

No, your employees' data is never used to train or fine-tune our generative AI model. We understand the importance of data privacy and take steps to ensure your employees; data is used solely for your specific use case. Information given using the thumbs up and thumbs down icons does not train the model, it just informs our team if the output is helpful or not. It will help us improve the prompts that generate outputs.

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