{"article":{"id":360014646391,"url":"https://betterworks.zendesk.com/api/v2/help_center/en-us/articles/360014646391.json","html_url":"https://support.betterworks.com/hc/en-us/articles/360014646391-Deleting-Personal-Information-from-Betterworks","author_id":484570113,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":27449548062733,"created_at":"2018-08-23T19:36:53Z","updated_at":"2024-06-10T20:33:56Z","name":"Deleting Personal Information from Betterworks","title":"Deleting Personal Information from Betterworks","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-06-10T20:33:55Z","user_segment_id":null,"permission_group_id":1692132,"content_tag_ids":[],"label_names":["GDPR","request","delete","information","personal","general","data","protection","regulation"],"body":"

Introduction

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If you’d like your personal information permanently deleted from the Betterworks application in accordance with the General Data Protection Regulation (GDPR), please loop in one of your organization's Betterworks administrators (i.e. Super Admins). They are often part of the HR Team. 

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What gets deleted?

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When a request is made to delete user information, the identifying information tied to the following fields will be changed to display \"Anonymous User\". However, content from activities within the Betterworks application will not be deleted (i.e. objectives, key results, notes, conversations, feedback, recognition, etc.):

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Why is some information not deleted?

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This is done in order to preserve historical references and avoid confusion for other users within your organization.

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Submitting a Request

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Note: The request must be made by one of an organization's Betterworks administrators (i.e. Super Admins). 

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1. Contact the Betterworks Support Team — support@betterworks.com. 

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Subject line:

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Body:

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2. The Support Team will disable the user's account and anonymize their personal information.

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3. The user will receive an email notifying them that their account has been disabled and their personal information deleted.   

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4. The administrator will receive an email notifying them that the user's account has been disabled and their personal information deleted.  

"}}