What is an administrator?
Administrators are users with additional permissions that affect your organization's Betterworks instance. They can do things that regular users cannot, like add new users, modify user information, adjust objective information and more.
There are 3 types of administrators:
- Super Admin
- HR Admin
Each will have their own set of permissions and may overlap in some areas. Please use the table below to understand the differences in each user type.
|Capability||Super Admin||Admin||HR Admin|
|Access the Admin module||YES||YES||YES|
|Access Program Insights||YES||NO||NO|
|Add and edit users||YES||NO||NO|
|Update organization branding and details||YES||YES||NO|
|Manage org-wide notification settings||YES||YES||NO|
|View and edit private objectives||YES||NO (see notes)||NO (see notes)|
|Manage API keys||YES||NO||NO|
|Conversations / Feedback|
|Approve edit requests||YES||YES||YES (scope applied)|
|Review Conversations||YES||NO||YES (scope applied)|
|Usage dashboard||YES||YES||YES (scope applied)|
|User Activity Report||YES||YES||YES (scope applied)|
|All Objectives||YES||YES||YES (scope applied)|
|Conversation Adoption||YES||YES||YES (scope applied)|
|Conversation Answers||YES||NO||YES (scope applied)|
|Feedback Adoption||YES||YES||YES (scope applied)|
|Feedback Answers||YES||NO||YES (scope applied)|
|Recognition Report||YES||YES||YES (scope applied)|
|Run Calibration session||YES||NO||YES|
- The term "scope applied" in the table means the HR Admin can only see information from departments or user groups that they are permitted to access. For more information on user groups, see this article.
- Permissions will be enforced on the All Objectives and Objective Status reports. If an administrator does not have access to see some objectives, those objectives will not appear in those reports. Statistics inside all other administrator reports will be accurate because they include all objective data. To learn more about reports, see this article.
- To interact with private objectives, the administrator must be added to those objectives as a participant or editor. By default, their viewing and editing rights on private objectives are identical to regular user's rights.
Administrators with Super Admin permissions can also add, update and remove administrative permissions from within the Admin module:
Admin → User Management → Administrators, to manage the various administrators at your organization.
Once there, they have the ability to:
- Add/remove administrators
- Update the permissions of existing administrators (i.e. from HR Admin to Super Admin)
Note: Changes to an administrator permissions will trigger an automated email to the impacted user.