Understanding Administrator Abilities

What is an administrator?

Administrators are users with additional permissions that affect your organization's Betterworks instance. They can do things that regular users cannot, like add new users, modify user information, adjust goal information and more.

There are (3) types of administrators: Super Admin, Admin and HR Admin. Each will have their own set of permissions and may overlap in some areas. Please use the table below to understand the differences in each user type.

Note: The term "scope applied" in the table means the HR Admin can only see information from departments or groups that they are permitted to access. For more information on groups, see our Organizing Users Into Groups article.

Capability Super Admin Admin HR Admin
Access the Admin module YES YES YES
Access Program Insights YES NO NO
Add and edit users YES NO NO
Deactivate users YES NO NO
Manage departments YES NO NO
Manage groups YES NO NO
Update organization branding and details YES YES NO
Edit objectives YES YES NO
Manage integrations YES YES NO
Manage org-wide notification settings YES YES NO
View and edit private objectives YES NO (see notes) NO (see notes)
Update passwords YES NO NO
Manage API keys YES NO NO
Conversations / Feedback      
Create templates YES YES NO
Approve edit requests YES YES YES (scope applied)
Review Conversations YES NO YES (scope applied)
Usage dashboard YES YES YES (scope applied)
User Activity Report YES YES YES (scope applied)
All Objectives YES YES YES (scope applied)
Conversation Adoption YES YES YES (scope applied)
Conversation Answers YES NO YES (scope applied)
Feedback Adoption YES YES YES (scope applied)
Feedback Answers YES NO YES (scope applied)
Recognition Report YES YES YES (scope applied)
Configure Calibration YES NO NO
Run Calibration session YES NO YES


  • Permissions will be enforced on the All Objectives and Objective Status reports. If an administrator does not have access to see some objectives, those objectives will not appear in those reports. Statistics inside all other administrator reports will be accurate because they include all objective data.
  • To interact with private objectives, administrator must be added to those objectives as a participant or editor. By default, their viewing and editing rights on private objectives are identical to regular users’ rights.

Users with Super Admin privileges can add, update, and remove administrative privileges from within the Betterworks Admin portal. For more information on what reports do, see our Using Administrator Reports article. 

Go to: Admin -> User Management -> Administrators, to manage the various administrators at your organization.

Note: Only Super Admins can access this section.

Once there, you'll have the ability to:

  • Add/remove administrators
  • Update the permissions of existing administrators (i.e. from HR Admin to Super Admin)

Note: Changes to an administrator permissions will trigger an automated email to the affected user.