Contents
- Overview
- Anytime Conversations
- Received By Managers and/or Direct Reports
- Scheduled Conversations
- Received By Managers and/or Direct Reports
- Received By Additional Contributors Only
- Received By Managers Only
- Other Conversation Notifications
Overview
Notifications can be triggered for various conversation events as determined by selections made during the conversation template configuration process. These are different from system notifications in the sense that conversation notifications are determined by the various options selected in each conversation template.
- If system notifications are disabled, conversation notifications will not be sent.
- Most notifications for scheduled conversation cycles are sent between 8am - 9pm of your organization’s time zone. You can find your organization's time zone by going to:
Admin → Platform Configuration → Operational Settings → Time Zone
Anytime Conversations
Received By Managers and/or Direct Reports
Conversation Created:
Conversation Shared:
Scheduled Conversations
Received By Managers and/or Direct Reports
Conversation Cycle Start:
Note: This notification will go out a day before the conversation start date.
Mid-cycle reminder:
Conversation Ownership Change:
Note: For information on changing the conversation owner (i.e. changing the manager participant), see this article.
Conversation Shared:
Conversation Due:
Overdue Reminder:
Confidential Questions Available:
Confidential Questions Due:
Request to Edit:
(Single)
(Multiple)
Note: Request to edit notifications can be disabled in system notifications.
Conversation Unlocked:
Received By Additional Contributors Only
Additional Contributor Added:
Received By Managers Only
Additional Contributor Shared:
Ad-Hoc Conversation Reminders
Administrators with Super Admin permissions can trigger reminders during the conversation cycle by going to:
Admin → Notifications → Program emails → Conversations
The options are:
- Has started writing responses but hasn't shared
- Hasn't started writing responses yet
Note: Managers will receive a notification for each direct report they have who is part of the email group (i.e. if Jane Doe has 3 direct reports who have started writing responses but haven't shared, she will receive 3 notifications).