Conversation Notifications

Contents

Introduction

When you enable conversations in Betterworks, participants can receive notifications for the launch and after certain events. These notifications are different from System Notifications in the sense that conversation notifications are determined by each conversation template.

Notes:

  • System Notifications override conversation settings. As such, conversation notifications will not go out if System Notifications are disabled.
  • Conversation notifications are sent out between 8-9am (of the time zone configured in Admin → Operational settings → Time zone) to all participants in the conversation cycle. 
  • Conversation notifications are determined by the selections made in Step 2: Select Participants, Step 3: Decide on a form, Step 7: Notifications and Step 8: Schedule Conversation cycles.

step_2_select_participants.png

step_3_decide_on_a_format.png

step_7_notifications.png

step_8_schedule_conversation_cycles.png

Conversation Start

conversation_start.png

Mid-cycle Reminder

mid-cycle_reminder.JPG

Conversation Ownership Change

conversation_ownership_change.png

Note: For information on changing the conversation owner (i.e. changing the manager participant), see this article.

Conversation Shared

conversation_shared__manager_.jpg

Conversation Due

conversation_due.JPG

Overdue Reminder

conversation_overdue.png

Confidential Questions Available

confidential_questions_available.jpg

Confidential Questions Due

confidential_questions_due.JPG

Request to Edit

Single request:

request_to_edit__single_.jpg

Multiple requests:

request_to_edit__multiple_.png

Note: These notifications (single request and multiple requests) can be disabled in System Notifications. For more information, see this article.

Conversation Unlocked:

conversation_unlocked.jpg

Additional Contributor Added

additional_contributor_added.JPG

Additional Contributor Shared

additional_contributor_shared.jpg

Ad-Hoc Conversation Reminders

Administrators with Super Admin permissions can trigger reminders during the conversation cycle by going to:

Admin → Notifications → Program emails → Conversations

ad-hoc_reminders.png

The options are:

  • Has started writing responses but hasn't shared
  • Hasn't started writing responses yet

Note: Managers will receive a notification for each direct report they have who is part of the email group (i.e. if Jane Doe has 3 direct reports who have started writing responses but haven't shared, she will receive 3 notifications).