Conversation Notifications

Contents

• Received by managers and/or direct reports
  • Conversation Start
  • Mid-cycle Reminder
  • Conversation Ownership Change
  • Conversation Shared
  • Conversation Due
  • Overdue Reminder
  • Confidential Questions Available
  • Confidential Questions Due
  • Request to Edit
• Received by additional contributors only
  • Additional Contributor Added
• Received by managers only
  • Additional Contributor Shared
• Other notifications
  • Ad-Hoc Conversation Reminders

Introduction

When you enable conversations in Betterworks, participants can receive notifications for the launch and after certain events. These notifications are different from System Notifications in the sense that conversation notifications are determined by each conversation template.

Notes:

• System Notifications override conversation settings. As such, conversation notifications will not go out if System Notifications are disabled.
• Conversation notifications are sent out between 8-9am (of the time zone configured in Admin → Operational settings → Time zone) to all participants in the conversation cycle. 
• Conversation notifications are determined by the selections made in Step 2: Select Participants, Step 3: Decide on a form, Step 7: Notifications and Step 8: Schedule Conversation cycles.

Conversation Start

Mid-cycle Reminder

Conversation Ownership Change

Note: For information on changing the conversation owner (i.e. changing the manager participant), see this article.

Conversation Shared

Conversation Due

Overdue Reminder

Confidential Questions Available

Confidential Questions Due

Request to Edit

Single request:

Multiple requests:

Note: These notifications (single request and multiple requests) can be disabled in System Notifications. For more information, see this article.

Conversation Unlocked:

Additional Contributor Added

Additional Contributor Shared

Ad-Hoc Conversation Reminders

Administrators with Super Admin permissions can trigger reminders during the conversation cycle by going to:

Admin → Notifications → Program emails → Conversations

The options are:

• Has started writing responses but hasn't shared
• Hasn't started writing responses yet

Note: Managers will receive a notification for each direct report they have who is part of the email group (i.e. if Jane Doe has 3 direct reports who have started writing responses but haven't shared, she will receive 3 notifications).