When you enable Conversations in Betterworks, members of your company can receive notifications for the launch and after certain events. Program Notifications are different than System Notifications in the sense that Program Notifications are controlled per Conversation template. Users will not receive Conversation notifications if you've disabled notifications for a specific Conversation Cycle - if this is the case, please send out your own company notifications related to the Conversation Cycle. If you have disabled notifications across the platform, this can be overridden for a specific conversation cycle.
Here, are the notifications that can be configured within the Conversation template.
Confidential Questions Available to Answer
Conversation Confidential Questions Due
When a Conversation cycle is wrapping up, a Super Admin or Admin can send reminder notifications, here:
Those look like this:
There are some Conversation related Program Notifications that only Admins will receive:
When the request is approved, the end-user will receive the Conversation Unlocked notification.
When a new manager is assigned during a Conversation Cycle, the manager and direct report involved will get the Conversation Transferred notification.
Conversation Edit Request - Single (sent only to admins when one request to re-open has been made). Note: This email only gets sent EOD with a compiled list and is sent at 4:45PM which corresponds to the timezone set in the platform configuration.
Conversation Edit Request - Multiple (sent only to admins when multiple requests to re-open have been made). Note: This email only gets sent EOD with a compiled list and is sent at 4:45PM which corresponds to the timezone set in the platform configuration.
Conversation Unlocked - Sent to end-user that requested to edit their Conversation
Anytime Conversation Created
Note: Email notifications are sent between 8am and 9am in the time zone selected in the Admin module under Time Zone & Business Calendar.