How to Use System Notifications

by Gloria Liou


Admins the ability to manage System Notifications for Betterworks users, but the first step is to enable it (Admin > Program Management > System Notifications):


From here, you can set the default (On/Off) for specific notifications. Using "Custom" means there is no default and users can go into their own Betterworks accounts to determine their notification settings (Profile dropdown menu > My Settings > Notifications). Alternatively, the "Lock" function prevents these changes:


Note: Email copy cannot be edited. 

Objective Calendar Events
Receive calendar events for Objectives based on their due date

  • Calendar Invites
  • Objectives that are overdue


Social Notifications
Updates when someone Cheers, Nudges, and Comments on an objective

  • Cheers
  • Nudges

Comment Notifications
Updates when someone comments or @mentions in an objective

  • Comments
  • @mentions

Activity on Objectives and Teams
Updates on modifications to objectives, key results, and metrics

  • A manager modifies a direct's objective
  • A user edits an objective
  • A user deletes a contributing objective
  • Manager digest
  • Salesforce related emails
  • Managers receive emails when their direct is deactivated
  • Add or remove users as a contributor

Contributor Activity on Objectives
Activity on contributing objectives, key results, and metrics

  • Adding a contributor to an objective
  • A contributor completes a contributing objective, key result, or metric
  • Deleting an objective that contributes to another

Activity on Followed Objectives
Updates when someone completes or updates a followed objective

  • Completes an objective
  • Updates an objective


Activity on Objectives owned by Teams
Team members will receive when updates are made to objectives owned by teams

  • @mentions
  • Comments
  • Cheers
  • Nudges
  • Updates
  • Objective completions

Weekly Digests
Receive Weekly Planning Digests

Note: Enabling "Batch emails sent in quick succession", will batch notifications together and minimize the number of emails received.



Another way that your users can receive notifications is through Slack, which you set up using the instructions in this associated article

Once Slack is enabled at the Admin level, users can determine which notifications they'll receive through Slack: