Recommended Reader(s): Super Admins, Admins, Users
Contents
- Contents
- Configuring system notifications
- Summary of system notifications
- Using Slack for notifications
- Using Microsoft Teams for notifications
Overview
System notifications are a convenient way to let people know what tasks they need to take. They are fully automated and sent from notifications@betterworks.com which will need to be whitelisted to prevent the emails from ending up in Junk or Spam folders.
System notifications are enabled by default, but can be disabled using the Turn Off button. Note that even when disabled, it is still possible for the platform to send emails based on the notification settings used on a conversation or feedback template.
System notifications are received by email by default, but Slack and Microsoft Teams can also be used to receive notifications. Individuals can decide which notifications they wish to receive and how from their own Notifications page under My Settings.
Configuring system notifications
Admins the ability to manage System Notifications for Betterworks users, but the first step is to enable it from Admin > Program Management > System Notifications:
From here, you can set the default (On/Off) for specific notifications.
Using "Custom" means there is no default and users can go into their own Betterworks accounts to determine their notification settings (Profile dropdown menu > My Settings > Notifications). Alternatively, the "Lock" function prevents these changes:
Note: Email copy cannot be edited.
Note: If system notifications are turned off, users will not receive emails.
Note: if a department owns an objective the system will always send emails to all members of that department for OKR comments, cheers/nudges and progress updates. This can not be controlled on the Notifications page.
Summary of system notifications
Objective Calendar Events
Receive calendar events for Objectives based on their due date
- Calendar Invites
- Objectives that are overdue
Social Notifications
Updates when someone Cheers, Nudges, and Comments on an objective
- Cheers
- Nudges
Comment Notifications
Updates when someone comments or @mentions in an objective
- Comments
- @mentions
Activity on Objectives and Teams
Updates on modifications to objectives, key results, and metrics
- A manager modifies a direct's objective
- A user edits an objective
- A user deletes a contributing objective
- Manager digest
- Salesforce related emails
- Managers receive emails when their direct is deactivated
- Add or remove users as a contributor
Contributor Activity on Objectives
Activity on contributing objectives, key results, and metrics
- Adding a contributor to an objective
- A contributor completes a contributing objective, key result, or metric
- Deleting an objective that contributes to another
Activity on Followed Objectives
Updates when someone completes or updates a followed objective
- Completes an objective
- Updates an objective
Activity on Objectives owned by Teams
Team members will receive when updates are made to objectives owned by teams
- @mentions
- Comments
- Cheers
- Nudges
- Updates
- Objective completions
Weekly Digests
Receive Weekly Planning Digests
Note: Enabling "Batch emails sent in quick succession", will batch notifications together and minimize the number of emails received.
Using Slack for notifications
Another way that your users can receive notifications is through Slack, which you set up using the instructions in Configuring the Slack Integration.
Once Slack is enabled at the Admin level, users can determine which notifications they'll receive through Slack:
Using Microsoft Teams for notifications
Another way that your users can receive notifications is through Microsoft Teams, which you set up using the instructions in Microsoft Teams Integration.
Once Microsoft Teams is enabled at the Admin level, users can determine which notifications they'll receive through MS Teams.
