Designated Support Contacts

by Sydney Phelon

This information only applies to certain customers. You will be notified if your subscription is optimized for designated contacts. 

We look forward to helping you field any questions or troubleshoot any issues that may arise. As part of your onboarding process, we would like to help plan the most efficient way for your team members to get the support they need when navigating the app. To help drive efficiency, we’d like to get to know a few select members of your Organization and make them the designated contacts for support. The Program Lead will be the first contact, by default. 

What does this mean?

Designated support contacts will have access to all the tickets submitted by other designated contacts in your Org. Documentation will be easier, because you can look up all past requests made by your organization. The designated contacts will become the “betterworks Experts,” so other team members can have a clear internal point of contact for troubleshooting common issues. Only designated support contacts will be able to email, submit tickets via the web widget, or use the web form. 

Here is how you can access all of your Organization's tickets: 


Who should be a designated support contact?

Typically, a support contact would be someone invested in the betterworks program. This is not limited to members of your HR Team, but also open to anyone who wishes to own part of the betterworks adoption and implementation process.

What do I do next?

The Program Lead can log a ticket with Customer Support to add or change the contacts. NOTE: Users who are not designated contacts will not receive a reply from Support. 




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