Engage: Add User(s) to Launched Survey

After a survey is launched, it is possible to add users post-launch, if any new users join your company. Since these new users will not be receiving the survey links automatically, they will have to be added in the survey audience manually.

Here are the steps to add new users manually to an already launched survey to "all audience"

  • Go to the Surveys page. Below is the Survey page taken from our admin account:

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  • Hover over the survey in which you wish to add the new users, and click More-->Edit:

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  • On the setting page, click on the ‘Audience’ button on the top (which is the third step of the settings):

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  • In the ‘Audience’ page, you will see a new button “Update Audience” - This will appear, only if there are new users added to the system after the survey is launched.
  • Click on the “Update Audience” button - A pop-up confirmation appears which also tells the number of new users which will get added to the survey audience. Click on “Confirm” to add the new users to the survey list.

After about a minute of making the changes, the new users will receive the survey link.