As an alternative to adding and updating users in the Betterworks Engage application manually, you can connect to our SFTP server.
Note: The SFTP server should only be used if your organization is prepared to send a full user file. This is because the user data in the SFTP file will override existing user data. As such, if a user is missing from the SFTP file, they will automatically be marked as "terminated" in the Betterworks Engage User Management module.
- sftp.gethyphen.com (US)
- engage-sftp-eu.betterworks.com (EU)
Username: Provided upon request
Password: Provided upon request
Contact the Support Team — email@example.com — to receive your username and password.
Preparing User Data File
Prepare the file as indicated in our Betterworks Engage Toolkit.
You'll need to send two CSV files.
The first file must:
- Contain data
- Be uploaded first
- Use the naming format of employees.YYYYMMDDHHMM.csv.pgp
The second file must:
- Be empty
- Be uploaded after the first file transfer is complete
- Use the naming format of employees.YYYYMMDDHHMM.csv.done.pgp
You downloaded a user data file from your organization's HRIS at 2:00 AM (your timezone).
Note: The file names should match each other with the exception of the "csv.pgp" or "csv.done.pgp" extension.
Once you've sent the files, contact the Support Team — firstname.lastname@example.org — to confirm that the files have been received.
Automation via Python
If you'd like to automate the file transfer (optional), you can do so by using this Python code.
You are welcome to write another code. However, it to be written after logging into the SFTP server and run on the server.