Contents
Overview
As an alternative to adding and updating users in the Betterworks Engage application manually, you can connect to our SFTP server.
Resources
- PGP Encryption Applications
- Betterworks Engage PGP Key
Connection Details
SFTP Server:
- sftp.gethyphen.com (US)
- engage-sftp-eu.betterworks.com (EU)
Port: 22
Username: Provided upon request
Password: Provided upon request
Contact the Support Team — support@betterworks.com — to receive your username and password.
Preparing User Data File
Prepare the file as indicated in our Betterworks Engage Toolkit.
Sending Files
You'll need to send two CSV files.
The first file must:
- Contain data
- Be uploaded first
- Use the naming format of employees.YYYYMMDDHHMM.csv.pgp
The second file must:
- Be empty
- Be uploaded after the first file transfer is complete
- Use the naming format of employees.YYYYMMDDHHMM.csv.done.pgp
Example:
You downloaded a user data file from your organization's HRIS at 2:00 AM (your timezone).
Note: The file names should match each other with the exception of the "csv.pgp" or "csv.done.pgp" extension.
Once you've sent the files, contact the Support Team — support@betterworks.com — to confirm that the files have been received.
Automation via Python
If you'd like to automate the file transfer (optional), you can do so by using this Python code.
You are welcome to write another code. However, it to be written after logging into the SFTP server and run on the server.