Overview
Non-receipt or rejection of Betterworks notifications can be caused by settings within your organization's email client (i.e. Gmail, Outlook, etc.) and/or by the following applications that run alongside the email client:
- Spam blocker
- Anti-virus
- Anti-malware
To ensure that users receive notifications, a member of your organization's IT Team will need to allowlist the items in the following section for all aforementioned applications.
The Allowlist
Email IDs:
- notifications@betterworks.com
- report.notifications@betterworks.com
- text.notifications@betterworks.com
- engage-notifications@betterworks-mail.com
- engage-connections@betterworks-mail.com
IP Addresses:
- 198.2.179.116
- 149.72.208.134
Application Domains