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Safelisting

Overview

Non-receipt or rejection of Betterworks notifications can be caused by:

  • Filters at the user level of your organization's email client 
  • Filters at the organization level of your organization's email client
  • Applications that run alongside your organization's email client (i.e. spam blocker, anti-virus, and/or anti-malware)

To ensure that notifications are received, your organization's IT Team should safelist the email addresses, IP addresses, and application domains in the following sections. 

Email Addresses

IP Addresses

  • 198.2.179.116
  • 149.72.208.134 

Application Domains