Overview
Non-receipt or rejection of Betterworks notifications can be caused by:
- Filters at the user level of your organization's email client
- Filters at the organization level of your organization's email client
- Applications that run alongside your organization's email client (i.e. spam blocker, anti-virus, and/or anti-malware)
To ensure that notifications are received, your organization's IT Team should safelist the email addresses, IP addresses, and application domains in the following sections.
Email Addresses
- notifications@betterworks.com
- report.notifications@betterworks.com
- text.notifications@betterworks.com
- engage-notifications@betterworks-mail.com
- engage-connections@betterworks-mail.com
IP Addresses
- 198.2.179.116
- 149.72.208.134
Application Domains
- https://app.betterworks.com
- https://eu.betterworks.com
- https://engage.betterworks.com
- https://engage-eu.betterworks.com
- https://engage-web.betterworks.com
- https://engage-insights.betterworks.com
- https://engage-api.betterworks.com
- https://engage-api-insights.betterworks.com
- https://engage-api-auth.betterworks.com
FAQs
Does Betterworks support DKIM and DMARC for email authentication?
Yes, Betterworks fully supports email authentication via both DKIM (DomainKeys Identified Mail) and DMARC (Domain-based Message Authentication, Reporting, and Conformance).
We have configured these protocols with our email provider to ensure secure delivery. Additionally, we have DKIM settings established on our DNS and CDN providers to verify the authenticity of our communications.