Betterworks Engage: Overview Report

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by Amanda Iles
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Survey > Overview Report

OVERVIEW REPORT

This report combines the most relevant high-level insights from the selected survey such as: Participation, Total Favorability, Comment Summary, and Top and Lowest Segments.

The overview report is divided into 4 main parts:

  • Participation: This displays the overall participation of the survey.
  • Overview: Which displays eNPS, Favorability, Top performing and Worst performing categories.
  • Comments Overview: Which displays the overall sentiment and popular segments.
  • Segments: which displays the strongest & weakest segments along with biggest improvements and biggest decline segments data.

Participation

This section shows the overall participation of the survey. Additionally, on the right corner you can add filters to the reports using the filter option. Also, you can export the overview report in PDF or CSV using the export option.

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Overview

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This section further has 3 main features:

eNPS: employee Net Promoter Score (this section will be displayed only if the survey has a minimum 1 eNPS question). Employee Net Promoter Score (eNPS) is defined as a concept that is built around the Net Promoter Score (NPS) to measure employee loyalty. It is a method of measuring how willing your employees to recommend their workplace to their family or friends. 

eNPS is calculated based on a formula:

eNPS Score = % of Promotors - % of Detractors

eNPS is based on the survey question, that will help organizations measure employee loyalty: “On a scale of 0-10 how likely are you to recommend our organization to your family or friends?”

In compliance with the NPS, the answers are then divided into three categories:

  • 0-6: Detractors, they are particularly dissatisfied with the organization and spread a negative word of mouth.
    • A respondent is a detractor when he/she gives a score between 0 and 6.
  • 7-8: Passives, they are neither emotionally invested nor disengaged.
    • A respondent who has scored you between 7 and 8 is considered to be passive or neutral.
  • 9-10: Promoters, they are extremely loyal to the organization and will definitely spread a positive word around
    • A respondent is considered a promoter when he/she gives a score of either 9 or 10 on the employee Net Promoter Score question

Favorability: Is the sum of “Strongly Agree” & “Agree” votes. This gives what percentage of people who have voted in favor across all questions of the survey.

  • Overall favorability score is displayed here - if the survey has 10 rating questions, then the score displayed here is an average of all the questions put together.
  • This comes with a bar graph along with color coding.
    • Dark blue represents - Strongly Agree votes
    • Lighter Blue represents - Agree votes
    • Grey represents - Neutral votes
    • Lighter Red represents - Disagree votes
    • Darker Red represents - Strongly disagree votes.
  • In case of linked surveys, the dashboard also shows how the latest survey instance has fared with the previous instance of the survey and the average of the entire company.

Top performing categories and worst performing categories: Every question in the survey is associated to a particular category. This section shows the top 3 and bottom 3 categories based on the favorability scores.

    • Top performing category - This displays the top 3 category with high favorability for the survey.
    • Worst performing category - This displays the bottom 3 category with low favorability for the survey.

COMMENTS

The comments section provides a summary of all text responses by overall sentiment. This will display the overall sentiment whether it is Positive, neutral or negative.

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Further, this section also displays the sentiment chart for each of the categories and they are color coded:

  • Blue represents positive comments
  • Grey represents neutral comments
  • Red represents negative comments

Additionally, on hovering over each of the categories, the dashboard will also display the percetage of neutral/positive/negative comments in that section.

SEGMENTS

Segment report is further divided into 4 sub sections and this also provides the delta from the linked survey.

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  • Strongest Segments - This displays the top 3 segments with high favorability for the survey.
  • Weakest Segment - This displays the bottom 3 segments with low favorability for the survey.
  • Biggest Decline - This section would be displayed only when there is a linked survey. This displays the top 3 segments with highest decline in favorability from the previous linked survey.
  • Biggest Improvement - This section would be displayed only when there is a linked survey. This displays the top 3 segments with highest increase in favorability from the previous linked survey.