Feedback Visibility for Skip Level Managers


The Betterworks Feedback module offers the ability for administrators to provide skip level managers access to scheduled feedback cycles. This capability enables top-level leaders to be more involved in their team's growth and development. For more information about feedback cycles, see this article.

Enabling Feedback Visibility for Skip Level Managers

To enable skip level feedback, administrators will want to make the applicable selections in the scheduled feedback template (under "Step 3: Specify who can request and view feedback"):


The default setting is that feedback providers and feedback content is viewable to the recipient, the recipient's manager and the skip level manager. To deselect these options, simply uncheck the boxes accordingly. 

Viewing Feedback As A Skip Level Manager

If skip level access has been granted by administrators on a scheduled feedback cycle, top-level leaders will have another option (under Feedback → View → Skip Level). From there, they can select the recipients:



Can this apply to anytime feedback templates?

Not at this time, this option is only available for scheduled feedback.

Will this apply retroactively to past cycles?

No. This is an option available for any upcoming scheduled feedback cycles. 

Will the feedback provider and recipient know that skip level managers have access to view the feedback?

Yes. The visibility settings are communicated at the top of the page (in the Feedback module) while the provider is giving feedback and while the recipient is reading the feedback.