Feedback Notifications

Introduction

In a scheduled feedback template (under "Step 5: Set up notifications"), administrators can determine if users will receive the following notifications via email:

scheduled_feedback_notifications.png

Notes:

  • If system notifications are disabled (Admin → Program Management → System Notifications), feedback notifications will not be sent. 
  • Feedback notifications are sent out at around 8:45am (of the time zone configured in Admin → Operational settings → Time zone) to all participants in the feedback cycle. 

Main Notifications

Feedback cycle has started — Direct report

  • Users will be informed that the cycle has started and that they need to begin nominating feedback providers:

feedback_-_cycle_start_-_direct_report.png

Feedback cycle has started — Manager 

  • If managers have been granted the ability to nominate providers in the feedback template (under "Step 3: Specify who can request and view feedback"), they will be informed that the cycle has started and that they can nominate providers or make changes to their direct reports' nominations:

feedback_-_cycle_start_-_manager.png

An employee is asked to give Feedback

  • Users will be informed that they've been nominated as a feedback provider:

feedback_requested.png

Note: The user can choose to provide feedback or decline the nomination.

Reminder sent the day before Feedback is due

  • If a user has been nominated to provide feedback, but has either; not submitted their feedback or actively declined the nomination, they'll receive a reminder:

feedback_requested_reminder.png

Additional Notifications

Changes have been made

  • If a manager makes changes (by either removing or adding feedback providers), the direct report will receive another notification informing them of the change(s):

feedback_-_your_manager_made_changes.png

Feedback received — Direct report

    • A user will be informed that they've received feedback:

feedback_-_you_ve_received_feedback.png

Feedback received — Manager

  • If managers have been granted the ability to nominate providers in the feedback template (under "Step 3: Specify who can request and view feedback"), they will be informed when their direct report receives feedback:

feedback_-_your_direct_report_received_feedback.png