Contents
Overview
System notifications are a convenient way to inform your team about certain tasks that are due within the Betterworks platform. They are fully automated and sent from notifications@betterworks.com. As such, we recommend whitelisting this email address to prevent the notifications from ending up in junk or or spam folders.
Notes:
- System Notifications are enabled by default, but can be disabled.
- If you set a up a Conversation or Feedback template to trigger notifications, but System Notifications are off, those notifications will not go out.
Configuring System Notifications
To configure System Notifications, go to:
Admin → Program Management → Notifications → System Notifications
You'll need to toggle the switch, then set the defaults (On/Off) for specific notifications. Using "Custom" means there is no default and users can go into their own Betterworks accounts to determine their notification settings (Profile drop-down menu → My Settings → User Settings → Notifications):
Alternatively, the "Lock" function prevents these changes.
If you enable Slack and/or Microsoft Teams, users will also have the option to select push notifications to those applications.
Notes:
- Email copy cannot be edited.
- If a department owns an objective, our platform will always send emails to all members of that department for comments, cheers/nudges and progress updates. This can not be edited on the System Notifications page or the Notifications page (in the user's account).
Summary of System Notifications
Objective Calendar Events: Receive calendar events for objectives based on their due date
- Calendar Invites
- Objectives that are overdue
Social Notifications: Updates when someone cheers, nudges, and comments on an objective
- Cheers
- Nudges
Comment Notifications: Updates when someone comments or @mentions in an objective
- Comments
- @mentions
Activity on Objectives and Teams: Updates on modifications to objectives, key results, and metrics
- A manager modifies a direct's objective
- A user edits an objective
- A user deletes a contributing objective
- Manager digest
- Salesforce related emails
- Managers receive emails when their direct is deactivated
- Add or remove users as a contributor
Contributor Activity on Objectives: Activity on contributing objectives, key results and metrics
- Adding a contributor to an objective
- A contributor completes a contributing objective, key result, or metric
- Deleting an objective that contributes to another
Activity on Followed Objectives: Updates when someone completes or updates a followed objective
- Completes an objective
- Updates an objective
Activity on Objectives owned by Teams: Team members will receive when updates are made to objectives owned by teams
- @mentions
- Comments
- Cheers
- Nudges
- Updates
- Objective completions
Weekly Digests: Receive Weekly Planning Digests