System Notifications



System notifications are a convenient way to inform your team about certain tasks that are due within the Betterworks platform. They are fully automated and sent from As such, we recommend whitelisting this email address to prevent the notifications from ending up in junk or or spam folders.


  • System Notifications are enabled by default, but can be disabled.
  • If you set a up a Conversation or Feedback template to trigger notifications, but System Notifications are off, those notifications will not go out. 

Configuring System Notifications

To configure System Notifications, go to:

Admin → Program Management → Notifications → System Notifications


You'll need to toggle the switch, then set the defaults (On/Off) for specific notifications. Using "Custom" means there is no default and users can go into their own Betterworks accounts to determine their notification settings (Profile drop-down menu → My Settings → User Settings → Notifications):


Alternatively, the "Lock" function prevents these changes.

If you enable Slack and/or Microsoft Teams, users will also have the option to select push notifications to those applications.


  • Email copy cannot be edited.
  • If a department owns an objective, our platform will always send emails to all members of that department for comments, cheers/nudges and progress updates. This can not be edited on the System Notifications page or the Notifications page (in the user's account).

Summary of System Notifications

Objective Calendar Events: Receive calendar events for objectives based on their due date

  • Calendar Invites
  • Objectives that are overdue

Social Notifications: Updates when someone cheers, nudges, and comments on an objective

  • Cheers
  • Nudges

Comment Notifications: Updates when someone comments or @mentions in an objective

  • Comments
  • @mentions

Activity on Objectives and Teams: Updates on modifications to objectives, key results, and metrics

  • A manager modifies a direct's objective
  • A user edits an objective
  • A user deletes a contributing objective
  • Manager digest
  • Salesforce related emails
  • Managers receive emails when their direct is deactivated
  • Add or remove users as a contributor

Contributor Activity on Objectives: Activity on contributing objectives, key results and metrics

  • Adding a contributor to an objective
  • A contributor completes a contributing objective, key result, or metric
  • Deleting an objective that contributes to another

Activity on Followed Objectives: Updates when someone completes or updates a followed objective

  • Completes an objective
  • Updates an objective

Activity on Objectives owned by Teams: Team members will receive when updates are made to objectives owned by teams

  • @mentions
  • Comments
  • Cheers
  • Nudges
  • Updates
  • Objective completions

Weekly Digests: Receive Weekly Planning Digests