System Notifications

Contents

Overview

System notifications are a convenient way to inform your team about certain tasks that are due within the Betterworks platform. They are fully automated and sent from notifications@betterworks.com. As such, we recommend whitelisting this email address to prevent the notifications from ending up in junk or or spam folders.

Notes:

  • System Notifications are enabled by default, but can be disabled.
  • If you set a up a Conversation or Feedback template to trigger notifications, but System Notifications are off, those notifications will not go out. 

Configuring System Notifications

To configure System Notifications, go to:

Admin → Program Management → Notifications → System Notifications

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You'll need to toggle the switch, then set the defaults (On/Off) for specific notifications. Using "Custom" means there is no default and users can go into their own Betterworks accounts to determine their notification settings (Profile drop-down menu → My Settings → User Settings → Notifications):

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Alternatively, the "Lock" function prevents these changes.

If you enable Slack and/or Microsoft Teams, users will also have the option to select push notifications to those applications.

Notes:

  • Email text cannot be edited.
  • If a department owns a goal, our platform will always send emails to all members of that department for comments, cheers/nudges and progress updates. This can not be edited on the System Notifications page or the Notifications page (in the user's account).

Summary of System Notifications

Goal Calendar Events: Receive calendar events for goals based on their due date

  • Calendar Invites
  • Goals that are overdue

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Social Notifications: Updates when someone cheers, nudges, and comments on a goal.

  • Cheers
  • Nudges

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Comment Notifications: Updates when someone comments or @mentions in a goal.

  • Comments
  • @mentions

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Activity on Goals and Teams: Updates on modifications to goals, milestones, and metrics

  • A manager modifies a direct's goal
  • A user edits a goal
  • A user deletes a contributing goal
  • Manager digest
  • Salesforce related emails
  • Managers receive emails when their direct is deactivated
  • Add or remove users as a contributor

Contributor Activity on Goals: Activity on contributing goals, key results and metrics

  • Adding a contributor to a goal
  • A contributor completes a contributing goal, milestone, or metric
  • Deleting a goal that contributes to another

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Activity on Followed Goals: Updates when someone completes or updates a followed goal

  • Completes a goal
  • Updates a goal

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Activity on goals owned by Teams: Team members will receive when updates are made to goals owned by teams

  • @mentions
  • Comments
  • Cheers
  • Nudges
  • Updates
  • Goal completions

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Weekly Digests: Receive Weekly Planning Digests

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