System Notifications



System notifications are a convenient way to inform your team about certain tasks that are due within the Betterworks platform. They are fully automated and sent from As such, we recommend whitelisting this email address to prevent the notifications from ending up in junk or or spam folders.


  • System Notifications are enabled by default, but can be disabled.
  • If you set a up a Conversation or Feedback template to trigger notifications, but System Notifications are off, those notifications will not go out. 

Configuring System Notifications

To configure System Notifications, go to:

Admin → Program Management → Notifications → System Notifications


You'll need to toggle the switch, then set the defaults (On/Off) for specific notifications. Using "Custom" means there is no default and users can go into their own Betterworks accounts to determine their notification settings (Profile drop-down menu → My Settings → User Settings → Notifications):


Alternatively, the "Lock" function prevents these changes.

If you enable Slack and/or Microsoft Teams, users will also have the option to select push notifications to those applications.


  • Email text cannot be edited.
  • If a department owns a goal, our platform will always send emails to all members of that department for comments, cheers/nudges and progress updates. This can not be edited on the System Notifications page or the Notifications page (in the user's account).

Summary of System Notifications

Goal Calendar Events: Receive calendar events for goals based on their due date

  • Calendar Invites
  • Goals that are overdue


Social Notifications: Updates when someone cheers, nudges, and comments on a goal.

  • Cheers
  • Nudges



Comment Notifications: Updates when someone comments or @mentions in a goal.

  • Comments
  • @mentions


Activity on Goals and Teams: Updates on modifications to goals, milestones, and metrics

  • A manager modifies a direct's goal
  • A user edits a goal
  • A user deletes a contributing goal
  • Manager digest
  • Salesforce related emails
  • Managers receive emails when their direct is deactivated
  • Add or remove users as a contributor

Contributor Activity on Goals: Activity on contributing goals, key results and metrics

  • Adding a contributor to a goal
  • A contributor completes a contributing goal, milestone, or metric
  • Deleting a goal that contributes to another


Activity on Followed Goals: Updates when someone completes or updates a followed goal

  • Completes a goal
  • Updates a goal


Activity on goals owned by Teams: Team members will receive when updates are made to goals owned by teams

  • @mentions
  • Comments
  • Cheers
  • Nudges
  • Updates
  • Goal completions


Weekly Digests: Receive Weekly Planning Digests