System Notifications

Contents

Overview

System notifications are a convenient way to inform your team about certain tasks that are due within the Betterworks platform. They are fully automated and sent from notifications@betterworks.com. As such, we recommend whitelisting this email address to prevent the notifications from ending up in junk or or spam folders.

Notes:

  • System Notifications are enabled by default, but can be disabled.
  • If you set a up a Conversation or Feedback template to trigger notifications, but System Notifications are off, those notifications will not go out. 

Configuring System Notifications

To configure System Notifications, go to:

Admin → Program Management → Notifications → System Notifications

system_notifications.png

You'll need to toggle the switch, then set the defaults (On/Off) for specific notifications. Using "Custom" means there is no default and users can go into their own Betterworks accounts to determine their notification settings (Profile drop-down menu → My Settings → User Settings → Notifications):

my_settings_-_notification_settings.png

Alternatively, the "Lock" function prevents these changes.

If you enable Slack and/or Microsoft Teams, users will also have the option to select push notifications to those applications.

Notes:

  • Email copy cannot be edited.
  • If a department owns an objective, our platform will always send emails to all members of that department for comments, cheers/nudges and progress updates. This can not be edited on the System Notifications page or the Notifications page (in the user's account).

Summary of System Notifications

Objective Calendar Events: Receive calendar events for objectives based on their due date

  • Calendar Invites
  • Objectives that are overdue

Social Notifications: Updates when someone cheers, nudges, and comments on an objective

  • Cheers
  • Nudges

Comment Notifications: Updates when someone comments or @mentions in an objective

  • Comments
  • @mentions

Activity on Objectives and Teams: Updates on modifications to objectives, key results, and metrics

  • A manager modifies a direct's objective
  • A user edits an objective
  • A user deletes a contributing objective
  • Manager digest
  • Salesforce related emails
  • Managers receive emails when their direct is deactivated
  • Add or remove users as a contributor

Contributor Activity on Objectives: Activity on contributing objectives, key results and metrics

  • Adding a contributor to an objective
  • A contributor completes a contributing objective, key result, or metric
  • Deleting an objective that contributes to another

Activity on Followed Objectives: Updates when someone completes or updates a followed objective

  • Completes an objective
  • Updates an objective

Activity on Objectives owned by Teams: Team members will receive when updates are made to objectives owned by teams

  • @mentions
  • Comments
  • Cheers
  • Nudges
  • Updates
  • Objective completions

Weekly Digests: Receive Weekly Planning Digests