Feedback Notifications (NextGen)

Note: The following article shows the NextGen user interface. If the steps and/or screenshots do not match what you see in your organization's Betterworks instance, try this article that shows the same feature in the Classic user interface.

Overview
Anytime Feedback
- Feedback Requested - Provider Notified
- Feedback Requested by Manager - Provider Notified
- Feedback Provided - Manager of Direct Report Notified
Scheduled Feedback
- Feedback Provider List Auto-generated - Manager Notified
- Feedback Provider List Auto-generated - Recipient (Direct Report) Notified
- Feedback Requested - Provider Notified
- Feedback Reminder - Provider Notified
- Reminder to Admin - Scheduled Feedback about to start
Feedback Request Declines
- Feedback Declined - Recipient Notified:
- Feedback Declined (Manager Requested) - Manager Notified
Requests to Edit
- Notification to Admin of Request to Edit
- Notification to employee of approval of edit request
Prompt for user to request feedback

Overview

Notifications can be triggered for various feedback events as determined by selections made during the feedback template configuration process. These are different from system notifications in the sense that feedback notifications are determined by the various options selected in each feedback template.

If system notifications are disabled, feedback notifications will not be sent.
Most notifications for scheduled feedback cycles are sent between 8am - 9pm of your organization’s time zone. You can find your organization's time zone by going to:

Admin → Platform Configuration → Operational Settings → Time Zone