Released to the Production Environment on Nov. 19th
New
- App Platform:
- The Betterworks application can now be translated into two additional languages (Khmer and Malay). These languages can be accessed at the user level from My Settings → Languages and at the organization level from Admin → Platform Configuration → Language.
- Engage:
- There is now an option that allows customers to disable the “Send Private Message” (envelope) button at the organization level. The icon appears when hovering over a comment in the Comments section of a survey report. The button is still present by default, but administrators can disable it from Settings → App Settings → Send Private Messages.
Fixes
- AI:
- Previously, when the AI Feedback Summary failed, the error message ("Processing failed. Please try regenerating.") remained even after the user left the page and returned. This has been resolved so that processing is automatically retried when the user returns.
- Feedback:
- Previously, administrators encountered an error message ("Error creating feedback template.") when trying to save a scheduled feedback template that included a custom participant list. This has been resolved.
Released to the Preview Environment on Nov. 19th
Update
- Analytics:
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Previously, Advanced Analytics contained ~35 metrics for feedback. This includes metrics related to “active feedback" which caused some confusion. Many metrics have been removed or modified for clarity. There are now 17 metrics for feedback.
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*** All release items are subject to change. Any mobile or integration updates are subject to approval by the Apple App Store, Google Play Store, and/or the application that Betterworks is integrating with. ***